Q: After a VDU is replaced and powered on, it prompts for a Site ID. This can serve as a handy reminder of a cart out of service. The car will be de-registered from your site, and will not appear in your Fleet until the new unit is installed. From the VCC, click on the car, Show Details, Settings, click De-register then Save.Q: What is the best method of removing and de-registering my VDU?Īfter you have received your RMA#, follow these steps: We ship replacement units within one business day after receiving your RMA. Q: How long will I have to wait for units to be replaced? You will receive a Return Material Authorization (RMA) # and shipping label for the unit(s) to be returned. Q: What if support is not able to resolve the issue over the phone? View the Troubleshooting Videos in the Training section.Email: Try the Live Support button! It's easy and convenient when busy with customers.VDU problems can often be diagnosed and resolved remotely.
Q: What if a Visage Display Unit (VDU) is not functioning properly?
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Q: Can I use the new VCC on other platforms than Windows?Ībsolutely! The new VCC can be accessed from any internet enabled device including iOS and Android tablets/phones.įor the best performance, we recommend using Google Chrome. The VCC is a web application and available via any internet enabled device.
Q: How do I access the Visage Control Center (VCC)? Frequently Asked questions Q: How can I stay in touch with the latest updates regarding my Visage system?
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